Privacy Policy

Effective Date: 29/01/2026

Joya Nona | Buyers Agency (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to our website, digital platforms, forms, consultations, and all services we provide.

1. What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including but not limited to:

* Full name

* Email address

* Phone number

* Residential or postal address

* Property preferences and buying criteria

* Financial and investment-related information (provided voluntarily)

* Identification details where required for compliance

* Communication history

* Website usage data (IP address, browser type, pages visited)

We only collect sensitive information if it is voluntarily provided and reasonably necessary for our services.

2. How We Collect Personal Information

We may collect personal information through:

* Website enquiry forms

* Strategy sessions and consultations

* Service agreements and onboarding forms

* Email, phone, SMS, and social media interactions

* Third-party tools such as CRMs, booking systems, calculators, and analytics platforms

* Cookies and website tracking technologies

* Where possible, we collect personal information directly from you.

3. Why We Collect Your Information

We collect and use personal information for purposes including:

* Providing buyer’s agent, property advisory, inspection, research, and education services

* Communicating with you about enquiries, services, and updates

* Preparing property strategies, reports, and projections

* Managing client relationships and service delivery

* Complying with legal and regulatory obligations

* Improving our website, tools, and service offerings

* Marketing and educational content (where consent has been given)

We will not use your information for purposes unrelated to our services without your consent, unless required by law.

4. Disclosure of Personal Information

We may disclose personal information to:

* Service providers such as CRM platforms, email systems, scheduling tools, and analytics providers

* Professional advisers (e.g. accountants, legal advisers) where required

* Third parties involved in property transactions (only where authorised by you)

* Government bodies or regulators where legally required

* We do not sell or rent your personal information.

Some third-party providers may store data overseas. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy standards.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to:

* Improve user experience

* Track website performance and traffic

* Understand how visitors use our site

You may disable cookies through your browser settings, however this may affect website functionality.

6. Data Security & Storage

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

* Secure digital systems

* Access controls

* Trusted third-party software providers

Personal information is retained only for as long as necessary to fulfil its purpose or meet legal requirements.

7. Accessing & Correcting Your Information

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, incomplete, or outdated.

Requests can be made in writing using the contact details below. We may require verification of identity before processing requests.

8. Marketing Communications

You may receive marketing or educational communications from us if you have opted in. You can unsubscribe at any time by using the link provided or contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

10. Complaints

If you believe we have breached your privacy, please contact us in writing with details of your concern. We will respond within a reasonable timeframe and work to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.